As the Sales Executive, you will be responsible for performing the following tasks to the highest standards:

POSITION STATEMENT

This position is responsible for converting customer enquiries into confirmed sales. To take a proactive approach to review business gaps, identify gaps and maximize all group, conference and event revenue opportunities to achieve set targets. Will consistently strive to maximize revenue in rooms, public space, food & beverage, and ancillary products and services in order to achieve overall hotel s objectives. Actively engaging with clients to build long-term and value-based customer relationships to achieve sales objectives. Reports to the Director of Sales and assist to deliver the business and revenue goals of the hotel.

POSITION SUMMARY

Essential Duties and Responsibilities

• Qualify and maximize business potential of designated portfolio through daily sales calls, telephone calls, effective account servicing, site inspection, FAM trips, tradeshows, entertainment etc
• Build and strengthen relationships with existing and new customers to enable future bookings
• Maximise all Group, Conference, and Event revenue opportunities
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Organize hotel promotional activities
• Liaise with guests to determine objectives and requirements for the events
• Ensure seamless handover of events to Events Management team to coordinate accommodation, facilities, catering and signage for client
• Execute site inspections and monitor event activities to meet requirements of both guests and attendees
• Maintain records of event activities including financial transactions
• Manage and develop relationships with key internal and external stakeholders
• Assist the Director of Sales in ensuring that targets and standards are met in the team
• Conduct sales call activities to acquire new business and/or solicit business with existing customers. Activities include sales calls, site inspection, tele-blitz, cold calls, entertainment, FAM trips, trade shows, etc.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Conduct Bring Back Old Business and repeat calls to increase demand and overall revenue.
• Cross sell other Hilton Worldwide properties wherever possible.
• Update and maintain accurate account profiles in the database systems
• All duties and processes to be carried out in line with Hilton brand standards/guidelines e.g. Centre of Excellence
• Develop and maintain a broad range of product knowledge about the Hotel
• Understand the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Communicate trends, opportunities and market changes to DOS and appropriate parties, as needed.
• Identify new business to achieve individual and team revenue goals and targets.
• Gain understanding of our target customers and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.
• Support and execute the companys service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Service our customers in order to grow share of the account.
• Provide excellent customer service consistent with the daily service basics of the company.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle business enquiry and daily correspondence in a timely and professional manner
• Create contracts as required.
• Utilize intranet for resources and information
• Submit daily/weekly/monthly reports to DOS and/or Commercial Director
• Proficient in using hotel s front office system management tool to manage and track business including hotel s Account Management Tool to manage and track accounts.
• Attend and be attentive in all daily briefings, department/team meetings and any other meeting as required.
• Work and cooperate with others actively, take part in departmental meetings, team briefings and project work to ensure the team achieves overall goal