Overall purpose of role

To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service

Key Accountabilities

Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy

Adhere to quality control discipline, procedures and checks at all times

Day to day query resolution, with upward escalation of more complex queries to the management team

Report issues and concerns as soon as possible to seniors/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage

Assist team manager in administration of the section, including organizing workflow, queue management & query resolution

May be involved in the retrieval and distribution of information, either on paper or any other electronic medium

Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

Preferred candidate profile

Essential Skills/Basic Qualifications:

0-24 months of relevant experience

Graduate/Post-Graduate in any discipline (Freshers applicable however preferably Graduate Fresher)

Experience of working in BPO/KPO

Flexibility in hours of work and ability to work changing shifts patterns

Desirable skills/Preferred Qualifications:

Familiarity with procedures, policies, products and services of a financial organisation

Knowledge of related risk and audits

Ability to work within deadlines/customer demand