Senior Project Manager
6-10 YearsBengaluru,Chennai,Hyderabad,Kolkata,Mumbai,New Delhi,Pune,
TELUS International
Keyskills:Technical training, BPO, Green belt ,Backend, Front end, Project management
Not Disclosed Posted by: 2 days ago
Job Description

  • Support and assist in driving the vision, strategy, and best practices necessary to produce the highest quality software for Outsourcings internal and external clients

  • Drive the adherence to process model and zest to exceed SLAs

  • Collaborates with onshore stakeholders to communicate project status and escalates issues that may arise to management team

  • Plans and coordinates project schedules and make assignments for multiple projects and maintaining a risk register

  • Should be able perform requirement feasibility and lead requirements hand-off calls with the client teams

  • Act as an SME for complex client configurations and support team members to remove roadblocks - Backend and front end modules (web)

  • Build, design and document the system configurations for the developers, client and business teams

  • Deliver demos to end-client

  • Should be able to coordinate seamlessly with various teams in the overall life cycle of the product (eg coordinating with IT, Client Teams, Admin and Operations team)

  • Should be able to participate and provide clear status to leadership in relevant discussion forums

  • Act as first point of escalation from for any support required for production issues which occurs during onshore business hours.

  • Manage Support code releases by providing sign-offs and ensuring all checks in place (clear understanding of Release Management process)

  • Conducts regular audits and checks for process adherence within the team

  • Should be able to participate and lead green belt and/or other efficiency projects

  • Should be able to remove road blockers for the team

  • Responsible to provide inputs on the organization initiatives being carried out in teams

  • Foster an environment of recognition, innovation, and partnership amongst Application Development staff and our business partners

  • Leads the project planning effort. This includes input on the estimate of work as well as the number and skill level of resources required

  • Utilizes his or her experience to help determine the impact to other functions, to anticipate obstacles in delivery

  • Create, coordinate and implement employee mandatory and technical training

  • Supervises staff including mid-year and annual staff appraisals and performance reviews

Additional Job Description

Knowledge Skills

  • Strong knowledge of Benefits Administration Outsourcing (Health and Welfare Domain)

  • Well versed with all Health Welfare configuration modules eg plan configuration, pricing, premiums, etc

  • Good understanding of SQL queries and should have good understanding of programming concepts

  • Should have the ability to collate and analyze project metrics, be able to create dashboards and reports for Leadership/Senior Leadership and well versed with presentation tools

  • Experience of working in onshore/offshore model

  • Ability to work well within a team environment

  • Should be able to execute transition plan for new project work

  • Ability to manage (delivery, Quality tracking) multiple projects

  • Excellent written and verbal communication skills as exemplified by clear explanations, documentation and effective intra- and inter-group communications

  • Strong organizational and time management skills, including ability to multitask and work independently with minimum supervision to meet firm deadlines

  • A strong desire for quality, and an attention to detail

  • Ability to handle projects independently

  • Ability to communicate with both technical (developers) and non-technical (customers, management) people

  • Ability to take the point of view of the customer

  • Well versed with project management principles and their application

  • Should have led a team of technical people in the past and exposure to people management principles, metrics and tools

Behavioral Competencies

  • Communicates with Impact

  • Applies Critical Thinking

  • Drives for Results

  • Creates Solutions

  • Pioneers New Approaches

  • Builds and Maintains Relationships

  • Develops Business

  • Coaches Others

  • Develops Self

  • Complies with Processes

Education

  • Graduates/Post Graduates (in Computer Application/Technology) from a reputable institute

Eligibility

  • Minimum 9 years of work experience

  • Should have spent at-least 2 years in project manager and people manager capacity

*Applicant should be flexible working in shifts

 

EEO Statement

 
 
Equal Opportunity Employer
Industry: IT Software & Software Services
Functional Area: IT Software - Application Programming / Maintenance
Education:
UG: Any Specialization,
PG: Any Specialization,
Company Profile:

TELUS International


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