• Leading the scrum team using agile methodology and scrum practices to enable successful delivery and ways of working among the EB & ATM team
• Coordinating sprint planning, retrospective meetings, daily stand-ups, and supporting leadership scrum and other delivery cadences to ensure agile delivery and fast iteration.
• Removing project impediments that stand in the way of team productivity and performance.
• Identifying and engaging the relevant stakeholders and business partners to design the delivery of the appropriate cadence for stakeholder engagement with their buy-in.
• Working with leads to handle new requests and remediate backlog.
• Proactively identifying potential impediments or risks and problem-solving or escalating appropriately.
• Being the point of contact for external communications (e.g., stakeholders) and designing change communication strategy in partnership with business partners.
• Developing communication strategy and leading and managing execution with advanced copywriting editing and storytelling.
• Using insights and SME input to create impactful communication and effective collaboration via different channels and medium.
• Coaching the development team in organizational environments in which Scrum is not yet fully adopted and understood.
• Creating transparency in processes and resolving conflicts.

Candidate Qualifications

We are looking for an experienced ServiceNow Scrum Master with 5+ years of experience in Agile methodologies, Scrum, and project management. The candidate should possess strong communication, problem-solving, leadership, and collaboration skills to drive teams effectively, and the ability to lead the team through change and cultural transformation.

Required Skills

• Strong knowledge of Agile methodologies, Scrum, and project management tools.
• Excellent problem-solving, collaboration, and leadership skills.
• Strong communication, presentation, and stakeholder management skills.
• Ability to coach and lead the team to meet the delivery goals.