0-3 YearsBengaluru,Chennai,Hyderabad,Kolkata,Mumbai,New Delhi,pune,
Hexaware Technologies
Keyskills:bpo, non voice process,international bpo,inbound,back office, customer service
- Escalates customer issues appropriately and correctly.
- Demonstrates timely accurate and professional customer service.
- Maintains a positive and professional demeanor and portrays the company in a positive light.
- Demonstrates knowledge and use of departmental resources, policies and procedures.
- Maintains email handle time, while remaining friendly and informative (after call email to customers).
- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
- Demonstrates appropriate sense of urgency for customer responses.
- Should be ready to work in flexible shifts (US shifts majorly) - 24 7 process.
- Adherence to company policies, rules and regulations.
- To follow quality processes thoroughly using checklist standards.
- Excellent English communication skills.
- Ability to effectively communicate his/her thoughts in a well-organized manner.
- Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
- Friendly and upbeat style.
- Ability to handle difficult or irate customers effectively.
- Ability to set expectations and deliver information in a positive and articulate way.
- Investigates and takes action to meet customer s needs.
- Solves routine problems effectively, gathering the information necessary from the customer.
- Professional and positive in interactions with others and can establish rapport quickly.
Education:
UG: Any Specialization,
PG: Any Specialization,
Company Profile:
Hexaware is a leading Software services provider that offers powerful process-driven, high quality, cost-effective solutions specializing in Application Management, EAI, e-Commerce, ERP and Embedded Systems. Especially into SAP PeopleSoft A deep understanding of business processes across a number of service sector industries coupled with a range of cutting edge technology skills help us to provide software services to the Airlines, Banking Financial Services, Insurance and Healthcare industries while our Technology Practices provide answers to most critical challenges prevalent in the current environment. Our Onsite/Offshore delivery process allows significant cost saving, our processes are assessed at SEI CMM-Level 5, the highest level of Capability Maturity Model (CMM). BVQi has certified our company ISO 9001: 2000 and our Company has also been assessed for TickIT standards help us to continually add value to our clients. Our company has acquired the BS 7799 certification for Information Securities Standards. Our US offices are located in Jamesburg , Chicago, San Jose; internationally-Germany, Japan, France, Singapore, Switzerland, United Kingdom; Chennai and Mumbai, in India.